General Conditions of Sale (GCS) – L'atelier MARS
General Conditions of Sale (GCS) – L'atelier MARS
Last updated: July 31, 2025
These General Conditions of Sale (GCS) govern the contractual relations between L'atelier MARS (the “Seller”) and any person (the “Customer”) making a purchase on the site www.lateliermars.com .
Validation of an order constitutes full and complete acceptance of these General Terms and Conditions.
1. Seller Information
The MARS workshop
Business name: MARS SERVICES & BRANDING
Legal form : SARL with single shareholder (SARL AU – Morocco)
Share capital : 10,000.00 DHS
Legal representative : Mrs. MARAEURA Manuia, Esther, wife of LE BLEVEC
RC Agadir : 55145
IF : 11788269
Patent : 58229838
ICE : 003132819000086
📍 Head office: 2nd floor, Office 04, Hay Zaitoune Extension N°56 – Tikiouine, Agadir – Morocco
📧 contact: contact@lateliermars.com
📱 +212 6 36 78 95 15
2. Products
The products sold are handcrafted and personalized creations: mugs, tote bags, pencil cases, shopping cart tokens, notebooks, stationery, decorative objects, etc.
🛠 Each piece is made to order in our workshop. Slight variations are possible and are part of their unique character.
🖼️ The visuals are not contractual.
3. Orders
Any validated order implies acceptance of the T&Cs.
A confirmation is sent by email.
In case of unavailability, the Customer will be contacted for exchange or refund.
4. Price and Payment
Prices are expressed in euros (€) including tax.
Delivery costs are added depending on the destination.
💳 Secure payment via:
– Bank card
– Stripe
– PayPal
🔐 No banking data is stored on our site.
5. Delivery
📦 Shipping from Lanester (France) or Agadir (Morocco), depending on stock.
⏱ Indicative deadlines:
– France: 4 to 7 working days
– Morocco: 4 to 7 working days
– Europe: 7 to 10 working days
– International: 10 to 15 working days
A tracking number is provided upon shipment.
6. Right of withdrawal
❌ No right of withdrawal for personalized products (art. L221-28 of the Consumer Code).
✅ In case of error or defect, contact customer service within 7 days with a supporting photo:
📧 contact@lateliermars.com
7. Returns and Refunds
Non-personalized products (if applicable) :
– Return within 14 days
– Costs payable by the Customer
– New, unused product in its original packaging
– After validation by email
Defective products or error on our part :
– Replacement or full refund
– See our Return Policy
8. Liability
The MARS workshop cannot be held responsible:
– Delivery delays due to carriers
– Incorrect information provided by the Customer
– Cases of force majeure (strikes, bad weather, etc.)
9. Intellectual Property
All content (texts, visuals, logos, photos, products) are the exclusive property of L'atelier MARS.
📌 Any reproduction, even partial, is prohibited without prior written authorization.
10. Applicable law
These T&Cs are governed by Moroccan law.
In the event of a dispute, an amicable solution will be prioritized.
Failing this, exclusive jurisdiction shall be granted to the courts of Agadir (Morocco).
11. Contact
📧 contact@lateliermars.com
📞 +212 6 36 78 95 15
📍 2nd floor, Office 04, Hay Zaitoune Extension N°56 – Tikiouine, Agadir – Morocco