Return and Refund Policy - 2025
Return & Refund Policy – L'atelier MARS
Last updated: June 2, 2025
At L'atelier MARS , each creation is designed with love, care and intention.
As the majority of our products are personalized, returns are strictly regulated by law.
❌ Non-returnable products
In accordance with article L221-28 of the Consumer Code , personalized products cannot be returned or exchanged.
This includes in particular:
– Mugs, tote bags, pencil cases, personalized shopping cart tokens
– Any order made to measure
✅ Exceptions: errors or damaged products
A return or exchange is only possible in the following cases:
– Error on our part (e.g. incorrect first name, non-compliant design)
– Product damaged upon receipt
📷 A photo of the product concerned is mandatory.
🕒 Deadline: You have 7 days after receipt to report any issues to us.
📧 Contact: contact@lateliermars.com
💡 Proposed solutions
Depending on the case, we will offer you:
– A free replacement
– Or a full or partial refund
We always do our best to make every experience smooth and satisfying 💌
📦 Returns of non-personalized products (if applicable)
If non-personalized items are offered for sale (e.g. standard accessories), they can be returned within 14 working days , under the following conditions:
– At your expense
– Product in perfect condition
– In its original packaging
📍 Please contact us in advance to obtain the return address (Lanester – Brittany, 56600).
💸 Refund deadlines
After validation of the return or dispute:
– Reimbursement is made via the same payment method
– Within 7 to 10 working days
🛒 Purchase made elsewhere?
This policy applies only to purchases made on our official website:
🌐 www.lateliermars.com